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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup / CurbsideLocal Delivery
Under $75$11.99Free$10 under 3 miles
$20 over 3 miles
$75 or moreFreeFreeFree under 3 miles
$10 over 3 miles

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

IN-STORE PURCHASES

If there’s a problem with a product that you purchased from us, please bring it back to us. Mello Velo accepts refunds and exchanges. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. After 30 days, store credit or exchange only.

Sale items and gift cards are non-refundable.

A 15% restocking fee of purchase total may be charged on all returns and any cancellations of special orders upon item inspection.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Used and consignment bike and parts sales are non-refundable, store credit or exchange only.

To complete your return, we require a receipt or proof of purchase.

WARRANTY & REPLACEMENT

Some items we sell come with a limited manufacturer's warranty. If your product has a manufacturer's defect in materials or workmanship, you may contact us to have the product returned for warranty replacement or repair. If you need to warranty an item, please email us ATTN: WARRANTY at info@mellovelobicycles.com.

ONLINE PURCHASES

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Sale items and gift cards are non-refundable.

A 15% restocking fee of purchase total may be charged on all returns upon item inspection.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Used and consignment bike and parts sales are non-refundable, store credit or exchange only.

To complete your return, we require a receipt or proof of purchase.


Shipping
To return your product, you should mail your product to:

790 Canal Street, Syracuse, NY, 13210, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mellovelobicycles.com.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!