Returns & Exchanges

 

IN-STORE PURCHASES

Mello Velo accepts refunds and exchanges. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. After 30 days, store credit or exchange only.

Sale items and gift cards are non-refundable.

A 15% restocking fee of purchase total may be charged on all returns and any cancellations of special orders upon item inspection.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Used and consignment bike and parts sales are non-refundable, store credit or exchange only.

To complete your return, we require a receipt or proof of purchase.

 

WARRANTY & REPLACEMENT

Some items we sell come with a limited manufacturer's warranty. If your product has a manufacturer's defect in materials or workmanship, you may contact us to have the product returned for warranty replacement or repair. If you need to warranty an item, please email us ATTN: WARRANTY at info@mellovelobicycles.com.

 

ONLINE PURCHASES

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Sale items and gift cards are non-refundable.

A 15% restocking fee of purchase total may be charged on all returns upon item inspection.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Used and consignment bike and parts sales are non-refundable, store credit or exchange only.

To complete your return, we require a receipt or proof of purchase.

Shipping
To return your product, you should mail your product to:

556 Westcott St. , Syracuse, NY, 13210, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mellovelobicycles.com.